LEI Yuqian 1 , WU Yuxiang 2 , LI Rongmei 1,3 , ZENG Zhongyue 1 , WU Yongkang 1,3
  • 1. Operations Management Department, Jintang First People’s Hospital, Chengdu, Sichuan 610499, P. R. China;
  • 2. UWE College of Hainan Medical University, Haikou, Hainan 571199, P. R. China;
  • 3. Internet Hospital Management Office, Operations Management Department, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
WU Yongkang, Email: vipwyk@163.com
Internet hospital; new follow-up model; medical consultation experience; utilization of medical resources
10.7507/1002-0179.202405152
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Objective  To explore the construction and application of a new follow-up visit model in the context of Internet hospital consultation, aiming to create a novel follow-up visit model that integrates precise identification of follow-up patients, messages of follow-up reminders, online free follow-up visits, and promotional activities. Methods  Satisfaction surveys were conducted among outpatient patients and doctors at Jintang County First People’s Hospital from July 2023 to June 2024. Patients and doctors were divided into two groups based on whether the online free follow-up visit program had been implemented: the pre-implementation group (July to December 2023) and the post-implementation group (January to June 2024). The satisfaction levels of patients and doctors before and after the implementation were compared and analyzed. Results  A total of 17 831 patient visits and 801 doctor visits were included. Since its launch, WeChat messages had been pushed to all outpatient patients, and both WeChat and SMS messages had been pushed to patients in surgical departments. The average waiting time for outpatient visits in January-June 2024 was shortened by 2 minutes compared with the same period last year (January-June 2023). The hospital’s Case Mix Index increased by 3.7%, and the surgical volume increased by 7.5%. After the launch of the Internet hospital, both patient and doctor satisfaction improved. Conclusion  The new follow-up visit model of the Internet hospital represents an important initiative in the digital transformation of hospitals and holds value and significance for promotion in more county-level medical institutions.

Citation： LEI Yuqian, WU Yuxiang, LI Rongmei, ZENG Zhongyue, WU Yongkang. Construction and application of a new follow-up visit model based on the Internet hospital consultation. West China Medical Journal, 2024, 39(12): 1933-1937. doi: 10.7507/1002-0179.202405152 Copy

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